Privacy Policy

Introduction

Malleable Minds Psychology & Co. (ABN: 24 932 147 102) ("we," "our," "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) ("Privacy Act").

Collection of Personal Information

Types of Information Collected

We may collect the following types of personal information:

  • Identifying Information: Name, date of birth, gender, and contact details (address, phone number, email).
  • Health Information: Medical history, psychological assessments, treatment plans, and other relevant health information.
  • Financial Information: Billing details, insurance information, and payment history.
  • Other Information: Information you provide through our website, surveys, or during your consultations.

How We Collect Information

We collect personal information in various ways, including:

  • Directly from you through consultations, forms, and communications (phone, email, in-person).
  • From third parties with your consent, such as healthcare providers, insurance companies, and other relevant organisations.
  • Automatically through our website using cookies and other tracking technologies (see "Use of Cookies" below).

Use and Disclosure of Personal Information

Purpose of Collection

We collect, use, and disclose your personal information to:

  • Provide psychological services, assessments, and interventions.
  • Communicate with you regarding appointments, assessment and interventions, and follow-ups.
  • Process payments and manage billing.
  • Maintain and improve our services.
  • Comply with legal and regulatory obligations.

Disclosure to Third Parties

We may disclose your personal information to:

  • Other healthcare providers involved in your care (with your consent).
  • Insurance companies for billing purposes.
  • Regulatory bodies as required by law.
  • Third-party service providers who assist us in delivering our services (e.g., IT support, data storage providers), under strict confidentiality agreements.

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secure storage of physical records.
  • Use of encrypted electronic storage and transmission.
  • Regular security audits and updates to our systems.
  • Restricted access to your personal information to authorised personnel only.

Access and Correction of Personal Information

Accessing Your Information

You have the right to access your personal information held by us. To request access, please contact us using the details provided below. We will respond to your request within a reasonable time frame and may charge a fee to cover the cost of providing access.

Correcting Your Information

If you believe that any personal information we hold about you is incorrect, incomplete, or out-of-date, please contact us to request a correction. We will take reasonable steps to ensure that the information is accurate, complete, and up-to-date.

Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device by our website to collect information about your use of the site. You can control the use of cookies through your browser settings.

Complaints and Contact Information

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable time frame. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Information

For any questions, requests, or complaints regarding your privacy or this Privacy Policy, please contact us at:

Malleable Minds Psychology & Co.
Address: 433 Logan Road, Stones Corner, QLD 4120
Phone: 0404 237 243
Email: malleableminds@outlook.com

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

Last Updated: 19th May 2024

By using our services or website, you agree to the terms of this Privacy Policy.